🛍️ Ordering & Products

Q1: Where are your products shipped from?

We work with reliable global partners, including CJ Dropshipping, to ship from international warehouses, depending on your location and product availability.

Q2: How can I place an order?

Simply add the items you love to your cart, proceed to checkout, and follow the instructions to complete your purchase. It's quick and secure.

Q3: Are your products safe for kids and pets?

Absolutely. All our products are carefully selected to meet high standards of safety and functionality. We only list items we would confidently use with our own families.

🚚 Shipping & Delivery

Q4: Do you ship internationally?

Yes! We currently ship to the U.S., UK, Canada, Australia, and selected international destinations.

Q5: How long does shipping take?

Average delivery time is:

  • 3–14 business days to the U.S.
  • 9-18 business days for other regions
    Delivery times may vary depending on customs and demand.

Q6: How do I track my order?

Once your order is processed, we’ll send you a tracking number via email. You can use it to monitor your package in real-time.

💳 Payments & Security

Q7: What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and secure payment options supported by Shopify Payments.

Q8: Is my payment information safe?

Yes. Our store uses SSL encryption and trusted payment gateways to ensure your data is secure at all times.

🔄 Returns & Refunds

Q9: Can I return or exchange a product if I change my mind?

Unfortunately, we do not accept returns due to change of mind, wrong size, or if the item is no longer needed.

However, if your item is defective, damaged, or incorrect, please contact us within 3 days of receiving your order at solvioworld@gmail.com. We will be happy to resolve the issue by offering a replacement, refund, or store credit..

Q10: Do I need to send the item back?

In most cases, you will not need to return the item. We will evaluate the issue based on the photos or videos you provide, and then offer the most suitable solution — such as a replacement or partial/full refund..

📩 Support & Contact

Q11: I have a question not listed here. How can I contact you?

No problem! Please email us at solvioworld@gmail.com or use our Contact Form — we usually reply within 24–48 hours.

💡 Still Curious?

We’re here to help. Our mission is to make life easier for families with kids and pets — and that starts with great service.